30-Day Return Policy

Our 30-Day return policy gives you plenty of time to consider your purchase. You can return any non 14K Gold without personalization in its original condition within 30 days of the date of shipment for a refund or exchange. It's that simple.

Our Return Process

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days.

Upon receiving your return, the item will be reviewed by our Quality Assurance department.  Please note that items showing signs of wear or those that have been altered, resized, or damaged in any way cannot be accepted for return. Personalized items, 14K Gold items, and closeout products may not be returned. Please note that non-defective returns are subject to a 10% restocking fee. Shipping and gift wrapping will not be refunded and you will be responsible for our actual outbound shipping and handling charges-even if your order qualified for free shipping.

Returns without a MaryShop.com return authorization form, and packages that are improperly packaged or uninsured will be subject to restocking fees of 20%.  Media Items such as books, DVDs, CDs and videos must be in unopened packages.

How To Prepare A Return
To return a item to MaryShop.com, follow our simple process:

1. YOUR RETURN AUTHORIZATION CODE
   Contact us via email at returns@maryshop.com (click here) and you will be emailed a Return Authorization Form Please be sure to include your original order number. Fill out the form completely. Forms not filled out will result in a delay of the return process. We will respond to your returns request via email within 2 business days.
2. Package Your Return. Include the completed Return Authorization Form, all original packaging and any certificates of Authenticity. Returns made without the Return Authorization Form could be delayed and will be subject to a 20% return and restocking fee. 
3. Insure Your Package. . Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, Contact us at Returns@maryshop.com

We regret that we are unable to issue any kind of refund or credit to a gift recipient. In the event that an item arrives damaged or is defective, we will be happy to send you a replacement if the item is still available. 

To initiate your return, please contact Returns@MaryShop.com for assistance.